1. Acceptance of the Terms
By accessing and using the Construir Portugal website (hereinafter the "Site"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our Site.
Terms of Use
Last updated: April 2026
2. Description of the Services
Construir Portugal is an e-commerce platform specialising in the sale of building materials, ironmongery, DIY and related products. Our services include:
- Online product catalogue
- Requests for personalised quotes
- Virtual assistance through Angel (AI)
- Customer support via WhatsApp and email
3. Use of the Site
The user agrees to:
- Provide true, accurate and up-to-date information
- Not use the Site for unlawful or unauthorised purposes
- Not attempt to access restricted areas of the Site
- Not interfere with the normal operation of the Site
4. Intellectual Property
All content on the Site, including but not limited to text, images, logos, icons, graphics and software, is the property of Construir Portugal or its licensors and is protected by Portuguese and international intellectual property laws.
5. Prices and Payments
The prices shown on the Site are indicative and subject to confirmation. To obtain final prices, you must request a personalised quote. Construir Portugal reserves the right to change prices without prior notice.
6. Limitation of Liability
Construir Portugal is not liable for:
- Errors or omissions in the content of the Site
- Temporary interruptions to the service
- Damage resulting from the use of, or inability to use, the Site
- Content of external sites to which links are provided
7. Online Dispute Resolution
Under Regulation (EU) No 524/2013, consumers in the European Union may use the Online Dispute Resolution platform to settle disputes relating to contracts concluded online, available at ec.europa.eu/consumers/odr. Our email address for this purpose is [email protected].
8. Changes to the Terms
We reserve the right to modify these Terms of Use at any time. Changes take effect as soon as they are published on the Site. Continued use of the Site after such changes constitutes acceptance of the new terms.
9. Governing Law
These Terms of Use are governed by Portuguese law. Any dispute will be submitted to the competent courts of Portugal.
Privacy Policy
Last updated: April 2026
1. Data Controller
Construir Portugal is responsible for processing the personal data collected through this Site, in accordance with the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679) and applicable Portuguese law, in particular Law No 58/2019 of 8 August.
- Name: Construir Portugal
- Email: [email protected]
- Phone/WhatsApp: +351 961 778 284
2. Personal Data Collected
We may collect the following types of personal data:
- Identification data: name, email, phone number
- Business data: company name, tax number (NIF), address
- Browsing data: IP address, browser, pages visited, length of visit
- Communication data: history of conversations with Angel (virtual assistant)
- Marketing data: advertising identifiers and interactions with campaigns (only with consent)
3. Purposes of Processing
Your personal data is processed for the following purposes:
- Processing quote requests
- Answering questions and support requests
- Personalising the browsing experience
- Sending commercial communications (only with prior and express consent)
- Measuring the effectiveness of advertising campaigns (only with consent)
- Improving our services and website
- Complying with legal obligations
4. Legal Basis for Processing
The processing of your data is based on:
- Consent (Art. 6(1)(a) GDPR): for analytics and marketing cookies, commercial communications and use of the Angel virtual assistant
- Performance of a contract (Art. 6(1)(b) GDPR): to process quotes and orders
- Legitimate interest (Art. 6(1)(f) GDPR): for the security of the Site and improvement of our services, provided that your interests or fundamental rights do not override them
- Legal obligation (Art. 6(1)(c) GDPR): to meet tax and accounting requirements
Where processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out beforehand. To manage your preferences, see our Cookie Policy.
5. Data Sharing
Your data may be shared with:
- Hosting and IT service providers: to operate the Site infrastructure
- Google LLC (Google Analytics / Google Tag Manager): for analysis of Site traffic and performance (only with consent)
- Meta Platforms Ireland Ltd. (Meta Pixel): to measure advertising campaigns on Facebook/Instagram (only with consent)
- LinkedIn (Insight Tag): to measure visits and requests related to LinkedIn campaigns and to build ad audiences (only with marketing consent)
- Public authorities: when legally required
We do not sell or hand over your data to third parties for direct marketing purposes.
6. International Data Transfers
Some of our service providers (namely Google LLC and Meta Platforms Inc.) are headquartered in the United States of America, which involves transferring personal data outside the European Economic Area (EEA). These transfers are carried out on the basis of appropriate safeguards, namely the Standard Contractual Clauses approved by the European Commission (Art. 46(2)(c) GDPR):
7. Retention Period
Personal data is kept for the period necessary for the purposes for which it was collected:
- Customer data: for the duration of the business relationship and 10 years after it ends (tax and accounting obligations)
- Browsing data (Analytics): 26 months
- Marketing data: until consent is withdrawn, with a maximum of 90 days for advertising identifiers
- Conversations with Angel: during the active session and for up to 12 months for service improvement purposes
8. Your Rights
Under Articles 15 to 22 of the GDPR, you have the following rights:
- Access (Art. 15): to know what data we hold about you and obtain a copy of it
- Rectification (Art. 16): to correct inaccurate or incomplete data
- Erasure / "Right to be forgotten" (Art. 17): to request deletion of your data, under the conditions set out in the GDPR
- Restriction of processing (Art. 18): to restrict the processing of your data in certain circumstances
- Portability (Art. 20): to receive your data in a structured, commonly used and machine-readable format
- Objection (Art. 21): to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent (Art. 7(3)): to withdraw consent at any time, without prejudice to the lawfulness of earlier processing
- Not to be subject to automated decisions (Art. 22): not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you
To exercise any of these rights, contact us in writing at [email protected]. Our reply period is 30 days (which may be extended by a further 60 days in more complex cases, with prior notification).
9. Automated Decisions and Profiling
The Site uses the virtual assistant Angel, which processes your messages automatically to provide answers and recommendations. This processing does not produce binding legal effects and therefore does not constitute automated decision-making under Art. 22 of the GDPR. If you use marketing cookies (with your consent), profiling may be carried out for advertising purposes, and you can exercise the right to object to it at any time.
10. Security and Breach Notification
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction, including SSL/TLS encryption, firewalls and role-based access controls. In the event of a data breach that may pose a high risk to your rights and freedoms, we will notify you without undue delay, in accordance with Art. 34 of the GDPR.
11. Contact and Complaints
For questions about data protection, you can contact us:
- Email: [email protected]
- WhatsApp: +351 961 778 284
You also have the right to lodge a complaint with the competent supervisory authority:
-
Comissão Nacional de Proteção de Dados (CNPD) (National Data Protection Commission)
Rua de São Bento, 148-3.º, 1200-821 Lisboa
www.cnpd.pt | [email protected]